Privacy Policy
At RATU Village, Beachfront Villa and Apartment Gili Air, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you make a reservation or interact with our services. Operated by Pera ONE Xperience on behalf of ONE derland Enterprise, we are committed to handling your data responsibly and transparently, in line with best hospitality practices.
We may collect personal information from guests such as name, email address, phone number, booking details, and payment information. This data is collected when you make a reservation through our website, WhatsApp, or online travel platforms.
Your personal information is used to:
- Process and manage your reservations
- Communicate booking confirmations and updates
- Improve our services and guest experience
- Send promotional offers (only with your consent)
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We do not sell or rent your personal information. Data may be shared only with our internal management, legal partnered third party service providers (such as payment processors or booking partners) strictly for operational purposes and under confidentiality agreements.
Our website may use cookies or similar technologies to improve browsing experience and analyze traffic. You can choose to disable cookies in your browser settings.
Our website may contain links to other platforms (e.g., Booking.com, Airbnb). We are not responsible for the privacy practices of these third-party sites.
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.
You have the right to access, correct, or request the deletion of your personal data at any time by contacting us at the email below.
For privacy-related questions or data requests, please contact:
📞 +62 851-3445-7628